Pepperfry is an online marketplace, providing a platform to link the buyers and sellers on its website: www.pepperfry.com. They also pro-vides certain additional services such as packag-ing, marketing, promotion, payment pro-cessing, customer support, merchandising on site etc.

Pepperfry Gift Card(s) (referred to as ""Pepperfry GCs"" or Pepperfry eGCs) are issued by Pine Labs Limited (""Pine Labs""), a company incorporated under the laws of India, and is authorized by the Reserve Bank of India (""RBI"") to issue such Gift Cards. Pepperfry Gift Cards (Pepperfry GCs) can be used for purchases on www.pepperfry.com, Pepperfry Offline Stores subject to acceptance and technical availability and the Pepperfry Application. Pepperfry GCs will be valid for a period of 1 (One) year from the Date of Issue of Pepperfry GCs. Pepperfry GCs can be redeemed by selecting the payment mode ""Pepperfry Gift Card"". No cash withdrawal is permissible against the Pepperfry GCs. Pepperfry GCs cannot be used to purchase other Pepperfry Gift Cards, if any. Partial redemption of the Gift Card is allowed and the remaining balance will continue to remain on the card. A maximum of 5 Gift Cards can be used in a single transaction and Pepperfry reserves the right to revise this limit at its discretion If the order value exceeds the Pepperfry GCs amount, the balance must be paid by Credit Card/Debit Card/Internet Banking/Wallets. Cash Pay, Part Pay and COD cannot be used to pay the balance amount. If the order value is less than the amount of the Pepperfry GCs, the outstanding balance (after deduction of order value) will remain on the same Pepperfry GCs and can be used for subsequent transactions till its validity. In case the Order is cancelled by the Customer within the timeframe as mentioned in the Cancellation Policy, wherein the Customer has redeemed the Pepperfry GCs, in such scenario ,the amount paid via Gift Card will be refunded back to Pepperfry Wallet. Once the Pepperfry GCs has been sent to you, you are bound to protect the Pepperfry GCs PIN or Gift Card number as confidential. In the event of any misuse of Pepperfry Gift Cards due to loss of any such confidential details attributable to the purchaser , Pine Labs, Trendsutra Platform Services Private Limited (Pepperfry.com) or their affiliates shall not be responsible for the same and no refund can be issued. Pine Labs/ Pepperfry.com reserves the right to cancel the Pepperfry GCs if the same have been found to be purchased with fraudulent means.. In such cases, the funds shall be credited back to the same source from where these were received. In the event the beneficiary/Know Your Customer (""KYC"") details as per RBI Guidelines are found to be incorrect/insufficient, Pepperfry.com /Pine Labs retain the right to cancel the Pepperfry GCs so issued. You agree and understand that Pepperfry GCs are a pre-paid payment Instrument subjected to regulations by RBI Under the RBI guidelines. Pepperfry.com / Pine Labs may be required to share KYC details of the purchaser/ redeemer of the Pepperfry GCs and/or any other information with relation to the purchase of the Pepperfry GCs and/or transaction undertaken using the Pepperfry GCs with RBI or such statutory authorities. Pepperfry.com / Pine Labs may contact the purchaser/redeemer of the Pepperfry GCs for any such information. The company purchasing the Gift Cards shall, at all times, keep the passwords that are created by the company or its customers/beneficiaries on the Website and the Gift Card Pin generated strictly confidential and not reveal the same to any person or entity. For the detailed Terms and Conditions applicable to Pepperfry GCs, please visit on our TnC page https://www.pinelabs.com/terms-and-conditions/prepaid-instruments/branded-gift-cards/pepperfry Once purchased, the Gift Card cannot be cancelled by the purchaser, nor is the Gift Card refundable, returnable or redeemable for cash or credit, except where required by law. Any cancellations shall be at the sole discretion of Pepperfry/Pine Labs. No fees or charges apply to Pepperfry GCs. Every holder of Pepperfry GCs may be required to add the value stored on such Pepperfry GCs into the Pepperfry Wallet/Pepperfry User Account, if applicable, as a pre-requisite to redemption. . The loading of the Pepperfry GCs onto the Pepperfry Wallet/Pepperfry User Account shall constitute registration of the User. Pepperfry (Trendsutra Platforms Services Private Limited) shall honour and consider requests for blocking of Pepperfry GCs only from users who have registered in accordance with the terms above Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.pinelabs.com/grievance-policy The cardholder may request for the revalidation of the expired Pepperfry GCs. Upon receipt of such request the Pepperfry GCs may be revalidated after due verification and maybe subject to additional terms and conditions. E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.

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